Responsible Gambling at SpinsUp

Responsible Gambling at SpinsUp

Gambling should be enjoyable. For most people, playing pokies or joining a live casino table is a form of entertainment, something done within a budget and with a clear head. But gambling can also become harmful, and when it does, it can affect not just your finances but your relationships, your work, and your mental health. This page exists because we take that seriously.

We want every person who plays at SpinsUp to stay in control. That means giving you the tools to set your own limits, helping you recognise when things might be shifting, and pointing you toward real support when you need it. None of this is fine print. It is a genuine part of how we operate.

SpinsUp is strictly for adults. You must be 18 or older to create an account and play. If gambling is causing you distress, please call Gambling Help Online on 1800 858 858 (free, 24 hours a day, 7 days a week) or visit gamblinghelponline.org.au.

Safer Gambling Tools Available to You

Taking control of your gambling starts with using the tools available to you. SpinsUp provides a range of account-level settings designed to put limits on your activity before problems arise, not after. The most effective way to use these tools is to set them when you are feeling calm and clear, not in the middle of a session.

Deposit Limits

A deposit limit lets you set a maximum amount you can add to your SpinsUp account over a chosen period, whether that is daily, weekly, or monthly. Once you reach your limit, no further deposits can be made until the period resets. If you decide to lower your deposit limit, the change takes effect immediately. If you want to raise it, a cooling-off period applies before the higher limit becomes active. This delay is intentional: it gives you time to reconsider rather than acting on impulse.

To set or adjust your deposit limit, log in to your account, go to your account settings, and look for the responsible gambling or limits section. If you have any trouble finding it, contact our support team and they will guide you through it directly.

Loss Limits

A loss limit caps the total amount you can lose within a set timeframe. This is separate from your deposit limit and works alongside it. For example, you might deposit AU$200 but set a loss limit of AU$100 for the week. Once your losses reach that figure, your session will be restricted until the limit period resets. Like deposit limits, reductions apply immediately while increases require a waiting period to take effect.

Session Time Limits

It is easy to lose track of time when you are playing. Session time limits let you decide in advance how long any single gambling session can run. When your chosen time is up, your session ends and you will need to actively log back in if you want to continue. This small interruption is surprisingly effective at breaking the automatic quality that prolonged gambling can take on.

Reality Checks

A reality check is a periodic reminder that appears on screen during your session. It tells you how long you have been playing and can also show how much you have wagered or won or lost during that time. You choose how often it appears, for example every 30 or 60 minutes. The purpose is simply to surface information you already have but might not be actively thinking about. It gives you a moment to pause and decide consciously whether to keep going.

Self-Exclusion

Self-exclusion is the strongest tool available. When you self-exclude, you are asking us to close your account and block you from opening a new one for a defined period. Self-exclusion periods can range from weeks to months to permanently, depending on what you need. During that time, you will not receive marketing communications from us either.

If you feel that gambling has stopped being something you control and started controlling you, self-exclusion is the right step. Contact our support team to start the process. We will handle it without judgment and as promptly as possible. Please be aware that self-exclusion works on a per-operator basis, so if you want broader protection across multiple platforms, the options below can help.

Recognising the Signs of Problem Gambling

Problem gambling rarely announces itself clearly. It tends to develop gradually, and one of its features is that the person experiencing it is often the last to see it plainly. The following signs are not a diagnosis, but they are worth reading honestly.

• You spend more money on gambling than you planned, repeatedly, and tell yourself each time it will be different.
• You chase losses: after a losing session, your instinct is to keep playing to win the money back.
• Gambling takes up more of your thinking than you would like, including when you are at work, with family, or trying to sleep.
• You feel irritable, anxious, or low when you are not able to gamble.
• You have hidden your gambling activity or the amount you spend from people close to you.
• You have borrowed money or sold possessions to fund gambling.
• Gambling has caused arguments or distance in your relationships.
• You find it hard to stop once you start, even when you intended to play for only a short time.
• Gambling feels less like entertainment and more like something you have to do.

If several of these feel familiar, please reach out. Noticing the pattern is the important first step, and help is genuinely available.

How to Get Help in Australia

There are free, confidential services in Australia staffed by people who understand gambling harm and know how to help, without judgment and without any cost to you.

Gambling Help Online

Phone: 1800 858 858 (free call, available 24 hours a day, 7 days a week)
Website: gamblinghelponline.org.au

Gambling Help Online offers telephone counselling, online chat, and email support. You can also use the website to find face-to-face counselling services in your state or territory. The counsellors are trained specifically in gambling-related harm. If you are not ready to talk about yourself yet, the site also has resources for family members and friends of people affected by gambling.

Lifeline

Phone: 13 11 14 (available 24 hours a day, 7 days a week)

If gambling stress is affecting your mental health more broadly, including feelings of hopelessness or crisis, Lifeline provides immediate crisis support. You do not need to be at a specific tipping point to call. Any level of distress is a valid reason to reach out.

Talking to Someone You Trust

Sometimes the first step is simply telling someone close to you what is going on. A GP can also refer you to a psychologist or counsellor with experience in gambling harm, and many Australians access this support through Medicare-rebated mental health care plans.

Protecting Young People

SpinsUp is an adults-only platform. You must be 18 years of age or older to register and play. We take this seriously and reserve the right to ask for age verification at any point. If you share your device with younger family members, we strongly encourage you to use device-level parental controls or content filtering tools to prevent access to gambling sites. Keep your account credentials private and do not allow anyone else to use your account.

Our Commitment

Responsible gambling is not a box we tick. It shapes how we build our platform and how we respond to players. If something feels wrong, whether that is your own play or a concern about someone else, please contact our support team. We will listen, point you to the right resources, and help you use the tools available to you.

If you need immediate support, call Gambling Help Online on 1800 858 858, any time of day or night. You do not have to navigate this alone.

18+ only. Gambling can be addictive. Please play responsibly.